Hired company for 2 moves. Prices are competitive and items shipped on time. However, upon inspection of the items following the second move, we discovered a number of our boxes were missing and a number of items that were not in boxes were severely damaged. Also, employees of company, with shocking stupidity, actually wrote the name of the State we moved to, in large 10" letters -- in permanent red marker -- on the surface of a number of these items, which has rendered them useless (see photos included). The company also flat-out refuses to make a good faith effort to resolve our claim.
I hired USA Moving Express to move me twice within 2 months. After I signed the contract, the front office service was horrible. I continually had to call and email to get responses from the moving company for any confirmation to unanswered questions. On our first move out of our house, the company did not come with the proper size moving truck. They claimed they did not know the amount of items we had even after I gave specific details in an email to them. They never came to the house to verify the items like the operations representatives told me they should have. We had to rent another truck and store items elsewhere. As you can imagine, the hiring of another moving truck this caused a lot of unnecessary stress the day of the move. After we agreed on a price for storage and the amount of time it needed to be stored, the company called me the morning they were to deliver my items and told me I owed more money for extra storage days. This was after I already paid them over $2,000.00 for the move. Since they had my items I had no other choice but to pay them the additional money. The final point of contention was the damaged my bedroom set dresser. I started calling the claims office on August 4st about the damage and did not get a response letter until Oct 3rd. This company took 8 weeks to respond to my claim. Consequently, the cost for repairs is $1200.00; they in turn have offered to pay me based on the weight of the dresser which is .60 per pound for a total of $54.00. My bedroom set was only a year old and the top is now ruined. The remaining difference for the repairs will be an out of pocket cost to me. I spent many hours calling and emailing this company over the past 6 months I had to deal with them and I have spent over $3,000 to move my items less than 20 miles. This companies policies, prices and customer service is horrendous. They have hidden fees and do not take accountability for any damage they cause while moving. I would just like other consumers to be aware of the issues I’ve had with this company and their lack of service for their clients.
Usa Express Moving is a US Moving Company based in Bristol, New Jersey. Usa Express Moving is located at 701 Canal St # B, Bristol, PA 19007, USA.
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